Email Support Executive

Looking for an Email Support Executive role in Fatima Nagar, Pune? NovaTech is hiring now. Great for first-time job seekers. There are 12 open positions. Salary is up to ₹28,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Roles and responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: Verbal communication, Complaint handling, Typing speed, Active listening
• Basic English
• Freshers can apply
• A patient, customer-first attitude

Salary and benefits

Compensation: ₹22,000 – ₹28,000 per month.

Position details

• Work location: Fatima Nagar, Pune, Maharashtra
• Employment type: Full time
• Work type: Work from office
• Vacancies: 12
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by NovaTech.