Telecaller

Ns Swastik Paradise Pvt Ltd is hiring a Telecaller in Taramandal, Gorakhpur. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Eligibility

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Complaint handling, Verbal communication, Typing speed, Hindi and English
• Basic English
• Freshers can apply

What the job involves

• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Compensation

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Position details

• Job location: Taramandal, Gorakhpur, Uttar Pradesh
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 1

Apply today and take the next step in your career with Ns Swastik Paradise Pvt Ltd.