Dra Collection Executive / Officer

A new Dra Collection Executive / Officer role is open at Numero Uno Financial Services, Swargate, Pune. The team is filling 30 vacancies. Salary is up to ₹25,900/month.

Employer’s description

Responsible For Contacting Customers Via Phone To Recover Overdue Payments And Resolve Billing Discrepancies. Negotiate Mutually Agreeable Repayment Plans While Maintaining Professional And Polite Client Communication. 1 - 2 Years Experience Compulsory.

Compensation

Compensation: ₹15,500 – ₹25,900 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Typing speed, CRM tools, Hindi and English, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, calm under pressure attitude

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Position details

• Job location: Swargate, Pune, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 10:00 AM - 5:00 PM | Monday to Saturday
• Openings: 30
• Work type: On-site

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