Technical Support Executive - Voice...

Nwt Global Solutions Pvt Ltd is looking for a Technical Support Executive - Voice... to join its team in Madhanandapuram, Chennai. You can earn up to ₹15,000/month. Great for first-time job seekers. The team is filling 15 vacancies.

In the employer’s words

Provide Technical Support Via Chat To International Customers Troubleshoot Hardware, Software, And Basic Network-Related Issues Understand Customer Concerns And Provide Effective Solutions Promptly Maintain Accurate Records Of Customer Interactions And Resolutions Escalate Complex Technical Issues To The Appropriate Teams. Type : International | Languages : Punjabi, Tamil, Hindi, English

What you get

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

What you will do

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Comfortable with English, Hindi, International, Punjabi, Tamil
• Good English
• Freshers can apply
• Type: International
• Languages: Punjabi, Tamil, Hindi, English
• You are polite and customer-first

Position details

• Work location: Madhanandapuram, Chennai, Tamil Nadu
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday
• Work type: On-site
• Openings: 15
• Working hours: 24/7 ( Monday to Sunday )
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Nwt Global Solutions Pvt Ltd reviews applications regularly.