Telecaller

Oasis Bank Tech is hiring a Telecaller in Panchvati Main Road, Rajkot. The pay goes up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Compensation

The salary for this role is ₹10,000 – ₹12,000 per month.

What the job involves

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Complaint handling, Hindi and English and Verbal communication
• Female Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Someone patient and customer-first

Job details

• Job location: Panchvati Main Road, Rajkot, Gujarat
• Vacancies: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Oasis Bank Tech.