Telecaller

Octagon Solutions is hiring a Telecaller in Janak Puri, Delhi. You can earn up to ₹18,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Active listening, Hindi and English, Verbal communication and Complaint handling
• Basic English
• Freshers can apply
• You are calm under pressure and customer-first

Salary

You will be paid ₹18,000 per month.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system

Position details

• Location: Janak Puri, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Vacancies: 1
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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