Telecaller

OD Fintech wants to bring on a Telecaller for its Bomikhal, Bhubaneswar team. You can earn up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Who can apply

• No prior experience needed — freshers can apply
• Education: Tenth Pass
• Skills: Hindi and English, Complaint handling, Active listening, Typing speed
• Basic English
• Freshers can apply

Roles and responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Salary

Compensation: ₹10,000 – ₹15,000 per month.

Job details

• Location: Bomikhal, Bhubaneswar, Odisha
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1

Ready to start? Upload your resume and apply to OD Fintech today.