International Voice Process Agent

Olive Green Consulting LLP is looking for an International Voice Process Agent to join its team in Magarpatta, Pune. You can earn up to ₹40,000/month. The team is filling 30 vacancies.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. More Than 2 Years Experience Compulsory. | Type : International, Inbound, Outbound | Languages : English

What we are looking for

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Inbound, International, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: International, Inbound, Outbound
• Languages: English
• Someone polite and calm under pressure

Salary

The salary for this role is ₹20,000 – ₹40,000 per month.

Key responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

Position details

• Work location: Magarpatta, Pune, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30

Interested? Apply now on BetterJobs with your resume — Olive Green Consulting LLP reviews applications regularly.