Telecalling Executive

Omkar Research is hiring a Telecalling Executive in Ashram road, Ahmedabad. No experience? You can still apply. There are 20 open positions. You can earn up to ₹18,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.Incetive Will Be Given 3000 To 10000. Type : Inbound, Outbound | Languages : Gujarati, English, Hindi

Salary and benefits

The salary for this role is ₹15,000 – ₹18,000 per month.

Key responsibilities

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Candidate profile

• Open to freshers
• Graduate or equivalent
• Good knowledge of English, Gujarati, Hindi, Inbound and Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Gujarati, English, Hindi
• A customer-first, calm under pressure attitude

Job at a glance

• Location: Ashram road, Ahmedabad, Gujarat
• Vacancies: 20
• Work type: Office-based
• Working hours: 9:00 AM - 6:30 PM | Monday to Saturday.
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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