Tele Caller

One step Company is hiring a Tele Caller in Benz Circle, Vijayawada. No experience? You can still apply. There are 2 open positions. Salary is up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

In this role, you will:

• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

What you get

You will be paid ₹10,000 – ₹12,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Active listening, Typing speed, Hindi and English and Verbal communication
• Basic English
• Freshers can apply
• A patient, calm under pressure attitude

Job details

• Location: Benz Circle, Vijayawada, Andhra Pradesh
• Employment type: Full time
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by One step Company.