Operations Team Leader

A new Operations Team Leader role is open at Onecx Techservices Private Limited, Sector 6 - Noida, Delhi. You can earn up to ₹35,000/month. 5 candidates will be hired for this role.

Note from the employer

Job Description Team Leader (Inbound Banking Customer Service)Position: Team Leader Inbound Banking Customer Servicelocation: Noidaindustry: Bpo / Banking Processjob Summarywe Are Seeking An Experienced And Motivated Team Leader To Manage An Inbound Banking Customer Service Team. The Ideal Candidate Will Be Responsible For Leading A Team. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Hindi, English

Day-to-day work

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with Domestic, English, Hindi, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Hindi, English

What you get

Compensation: ₹25,000 – ₹35,000 per month.

Job details

• Job location: Sector 6 - Noida, Delhi, Delhi
• Shift: 24x7 Operation
• Openings: 5
• Employment type: Full time
• Work type: On-site
• Interview timings: 10:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Onecx Techservices Private Limited reviews applications regularly.