Operation Manager

A new Operation Manager role is open at Oneiros - The Sports Club, Varachha, Surat. Salary is up to ₹35,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Basic Excel

What you will do

Your main tasks will be to:

• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.

Compensation

Salary: ₹20,000 – ₹35,000 per month, based on skills and experience.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Basic Excel
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Basic Excel

Job at a glance

• Work location: Varachha, Surat, Gujarat
• Work type: Office-based
• Timings: 1000 AM - 7:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Oneiros - The Sports Club today.