International Voice Process Agent

Onemi Technology Solutions Limited is looking for an International Voice Process Agent to join its team in DLF Phase 2 - Gurgaon, Delhi. 30 candidates will be hired for this role. The pay goes up to ₹20,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

What you will do

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.

What you get

Compensation: ₹15,000 – ₹20,000 per month.

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English
• Someone customer-first and polite

Quick facts

• Job location: DLF Phase 2 - Gurgaon, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 30

Interested? Apply now on BetterJobs with your resume — Onemi Technology Solutions Limited reviews applications regularly.