Operation Manager

Start your next role as an Operation Manager with Only And Surely Organic Agro Products in Jagjitpur, Haridwar. Salary is up to ₹70,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity, New Customer, Customer Complain, Team Leader, Team Management. More Than 2 Years Experience Compulsory.

Salary

Salary: ₹40,000 – ₹70,000 per month, based on skills and experience.

What the job involves

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Who can apply

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Active listening, Complaint handling, Typing speed, Verbal communication
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.

Quick facts

• Work location: Jagjitpur, Haridwar, Uttarakhand
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office

Ready to start? Upload your resume and apply to Only And Surely Organic Agro Products today.