Customer Support Representative (Cs...

Open Mind Services Limited wants to bring on a Customer Support Representative (Cs... for its Bhat, Ahmedabad team. The team is filling 5 vacancies. Salary is up to ₹18,000/month.

Note from the employer

An Associate Will Be Responsible For Handling Incoming And Outbound Calls From Customers/Patients. Answer Calls Professionally To Provide Information About Doctor Schedule, Hospital Services, Book And Cancel Appointments, Or Obtain Details Of Complaints. Keep Records Of Customer Interactions And Transactions, Recording Details Of Inquiries, Etc. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Gujarati, Hindi, English

Your responsibilities

In this role, you will:

• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant.

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with English, Gujarati, Hindi, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Gujarati, Hindi, English
• A polite, patient attitude

What you get

You will be paid ₹15,000 – ₹18,000 per month.

Quick facts

• Location: Bhat, Ahmedabad, Gujarat
• Working hours: Rotational Shifts With Rotational weekoffs
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Work mode: Work from office
• Job type: Full time

Click Apply to send your profile to Open Mind Services Limited. It takes less than a minute.