Customer Support Representative (Cs...

Looking for a Customer Support Representative (Cs... role in Sector 49 - Gurgaon, Delhi? Open Mind Services Limited is hiring now. There are 5 open positions. Salary is up to ₹21,000/month.

Note from the employer

Associate Will Be Responsible For Handling Incoming And Outbound Calls From Customers/Patients.Answer Calls Professionally To Provide Information About Doctor Schedule, Hospital Services, Book And Cancel Appointments, Or Obtain Details Of Complaints. Keep Records Of Customer Interactions And Transactions, Recording Details Of Inquiries, Etc. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Hindi, English

Pay and perks

The salary for this role is ₹18,000 – ₹21,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: English, Hindi, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Hindi, English
• You are polite and calm under pressure

Roles and responsibilities

As a Customer Support Representative (Cs..., your work will include:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA.

Quick facts

• Work location: Sector 49 - Gurgaon, Delhi, Delhi
• Timings: Rotational Shifts with Rotational week offs
• Vacancies: 5
• Job type: Full time
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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