Shift Incharge

Join Optez as a Shift Incharge in Old Bowenpally, Hyderabad. The team is filling 2 vacancies. You can earn up to ₹26,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Typing speed, Hindi and English, Active listening, CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and polite

What the job involves

• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.

What you get

Salary: ₹21,000 – ₹26,000 per month, based on skills and experience.

Quick facts

• Location: Old Bowenpally, Hyderabad, Telangana
• Openings: 2
• Shift: 6am to 3pm 2pm to 11pm 10pm to 8am
• Employment type: Full time
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Optez.