Customer Service Manager

Optimal Telemedia Pvt Ltd is hiring a Customer Service Manager in Navrangpura, Ahmedabad. You can earn up to ₹50,000/month.

In the employer’s words

Monitor Network And Service Performance To Ensure Maximum Uptime And Service Availability. Manage Incident, Problem, And Escalation Process. Troubleshoot Connectivity Issues And Perform Network Optimizations. Coordinate With Customers And Teams To Ensure Reliable Services. More Than 2 Years Experience Compulsory.

What the job involves

In this role, you will:

• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Pay and perks

The salary for this role is ₹40,000 – ₹50,000 per month.

Eligibility

• At least 2 years of relevant experience
• Education: Graduate
• Good knowledge of CRM tools, Active listening, Complaint handling and Typing speed
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Job at a glance

• Location: Navrangpura, Ahmedabad, Gujarat
• Openings: 1
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Working hours: 10:00 AM - 07:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Optimal Telemedia Pvt Ltd today.