Bpo Team Lead

Optizenith Global Solutions Private Limited is hiring a Bpo Team Lead in Devinagar, Bengaluru. 20 candidates will be hired for this role. You can earn up to ₹32,000/month.

Note from the employer

Team Leader (Tl) In A Bpo Focus On Driving Performance, Ensuring Quality, Managing Team Metrics, And Fostering Employee Engagement. Core Kras Include Meeting Csat/Quality Targets, Maintaining Aht And Service Levels, Managing Shrinkage/Attrition, And Conducting Coaching Sessions To Improve Agent Performance. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic | Languages : Malayalam, Tamil, Telugu, Bengali, Kannada, Hindi, English

What the job involves

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, English, Hindi, Inbound, Kannada, Malayalam and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic
• Languages: Malayalam, Tamil, Telugu, Bengali, Kannada, Hindi, English
• You are polite and patient

What you get

You will be paid ₹25,000 – ₹32,000 per month.

Job at a glance

• Job location: Devinagar, Bengaluru, Karnataka
• Job type: Full time
• Openings: 20
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Optizenith Global Solutions Private Limited.