Soft Skills Trainer

Optizenith Global Solutions Private Limited wants to bring on a Soft Skills Trainer for its Hebbal, Bengaluru team. The team is filling 4 vacancies. You can earn up to ₹35,000/month.

Note from the employer

A Soft Skills Trainer In Bpo Customer Support Teaches Communication, Empathy, And Problem-Solving Skills. They Train Agents To Handle Customers Professionally, Manage Difficult Situations, And Improve Service Quality. Responsibilities Include Conducting Sessions, Role Plays, And Feedback. Strong Communication Skills And Bpo Experience Are Essential. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic, Sales, Inbound | Languages : Tamil, Telugu, Bengali, Kannada, Marathi, Hindi, English | Preferred Experience In : Real Estate

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Bengali, Domestic, English, Hindi, Inbound, Kannada, Marathi and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic, Sales, Inbound
• Languages: Tamil, Telugu, Bengali, Kannada, Marathi, Hindi, English
• Preferred Experience In: Real Estate
• Someone patient and calm under pressure

What you get

Compensation: ₹30,000 – ₹35,000 per month.

Job at a glance

• Work location: Hebbal, Bengaluru, Karnataka
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 4

Interested? Apply now on BetterJobs with your resume — Optizenith Global Solutions Private Limited reviews applications regularly.