Telecaller

Orchid Builders wants to bring on a Telecaller for its Chandrasekharpur, Bhubaneswar team. Salary is up to ₹22,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

Salary: ₹12,000 – ₹22,000 per month, based on skills and experience.

What the job involves

Your main tasks will be to:

• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Requirements

• Ideal for freshers starting their career
• Minimum qualification: Tenth Pass
• Skills: Active listening, CRM tools, Hindi and English, Verbal communication
• Basic English
• Freshers can apply
• You are polite and customer-first

Job at a glance

• Location: Chandrasekharpur, Bhubaneswar, Odisha
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time

Apply today and take the next step in your career with Orchid Builders.