Customer Care Coordinator

Our Courier & Logistics has an opening for a Customer Care Coordinator based in Rehabari, Guwahati. You can earn up to ₹20,000/month.

Note from the employer

Need To Solve Customer Issues. Must Have Geographical Knowledge, Fluent In English, Hindi, Assamese & Bangoli. Most Importantly Professional Behaviour. More Than 2 Years Experience Compulsory. | Languages : English, Hindi, Bengali

What we are looking for

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Bengali, English, Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi, Bengali
• You are patient and customer-first

Day-to-day work

• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

What you get

Salary: ₹10,000 – ₹20,000 per month, based on skills and experience.

Position details

• Job location: Rehabari, Guwahati, Assam
• Employment type: Full time
• Working hours: 09:45 am - 7:00pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Office-based
• Vacancies: 1

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