Customer Care Executive (Female)

A new Customer Care Executive (Female) role is open at OxyGlow Cosmetics, Sector 27A - Faridabad, Delhi. The team is filling 3 vacancies. Salary is up to ₹22,000/month.

Employer’s description

Handling Customer Queries Via Calls, Emails, Whatsapp, And Social Mediaresolving Complaints And Ensuring Customer Satisfactioncoordinating With Internal Teams For Order-Related Issuesmanaging Returns, Replacements, And Feedback Efficientlymaintaining Records Of Customer Interactions. 1 - 2 Years Experience Compulsory. | Type : International, Sales | Marketing | Languages : Hindi, English

What you will do

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Salary

Salary: ₹15,000 – ₹22,000 per month, based on skills and experience.

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, International, Marketing and Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: International, Sales
• Marketing
• Languages: Hindi, English
• A customer-first, calm under pressure attitude

Job at a glance

• Job location: Sector 27A - Faridabad, Delhi, Delhi
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Vacancies: 3
• Work mode: Office-based
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with OxyGlow Cosmetics.