Telecaller

P&J Technologies is hiring a Telecaller in Gunadala, Vijayawada. Salary is up to ₹12,000/month. The team is filling 6 vacancies. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.

Compensation

You will be paid ₹11,000 – ₹12,000 per month.

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Complaint handling, Active listening, Verbal communication and Hindi and English
• Female Only
• Basic English
• Freshers can apply
• A customer-first, calm under pressure attitude

Position details

• Job location: Gunadala, Vijayawada, Andhra Pradesh
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 6
• Job type: Full time

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