Supervisor

P N Gadgil Jewellers Limited wants to bring on a Supervisor for its Hadapsar, Pune team. Salary is up to ₹30,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Roles and responsibilities

• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Salary and benefits

Compensation: ₹25,000 – ₹30,000 per month.

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Hindi and English, Complaint handling, Typing speed, Verbal communication
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone patient and calm under pressure

Job at a glance

• Job location: Hadapsar, Pune, Maharashtra
• Employment type: Full time
• Timings: 10:30 AM - 8:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 1

If this job suits you, apply now — shortlisted candidates will be contacted by P N Gadgil Jewellers Limited.