Chat Support Executive

Looking for a Chat Support Executive role in Udumalpet, Tiruppur? Pachainayaki Soundarrajan Shop is hiring now. Freshers can apply. The pay goes up to ₹15,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with Active listening, Typing speed, Verbal communication, Complaint handling
• Basic English
• Freshers can apply

Salary

Salary: ₹15,000 per month, based on skills and experience.

What you will do

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You'll log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Udumalpet, Tiruppur, Tamil Nadu
• Work mode: On-site
• Job type: Full time
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Pachainayaki Soundarrajan Shop.