Telecaller

Join Paradigmit Technology Services Private Limited as a Telecaller in Palarivattom, Kochi. Salary is up to ₹23,000/month. 10 candidates will be hired for this role.

Employer’s description

Job Responsibilities:Attend Incoming Customer Calls Professionally.Understand Customer Queries And Provide Accurate Information.Resolve Basic Customer Concerns Or Escalate Issues When Required.Maintain Call Records And Update Customer Details In The System.Follow Company Guidelines While Handling Customer Interactions. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Malayalam

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Domestic, Inbound, Malayalam
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Malayalam
• A calm under pressure, polite attitude

Day-to-day work

In this role, you will:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

Salary

You will be paid ₹15,000 – ₹23,000 per month.

Quick facts

• Work location: Palarivattom, Kochi, Kerala
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10

Click Apply to send your profile to Paradigmit Technology Services Private Limited. It takes less than a minute.