Telecaller

Join Parivartan Foundation as a Telecaller in Ashram road, Ahmedabad. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Pay and perks

Compensation: ₹15,000 per month.

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Hindi and English, Typing speed, Verbal communication, CRM tools
• Basic English
• Freshers can apply
• You are patient and customer-first

Job details

• Work location: Ashram road, Ahmedabad, Gujarat
• Employment type: Full time
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Parivartan Foundation.