Customer Care Coordinator

Join Parrys Care as a Customer Care Coordinator in Kasba, Kolkata. 2 candidates will be hired for this role. The pay goes up to ₹18,000/month.

Note from the employer

Customer Care Call Coordinator. 1 - 2 Years Experience Compulsory. | Type : Domestic | Marketing | Languages : Hindi, Bengali, English

Your responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Compensation

Compensation: ₹12,000 – ₹18,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Hindi, Marketing
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Marketing
• Languages: Hindi, Bengali, English
• Someone calm under pressure and customer-first

Job at a glance

• Job location: Kasba, Kolkata, West Bengal
• Timings: 9:30 AM - 7:00 PM | Monday to Saturday
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time

Click Apply to send your profile to Parrys Care. It takes less than a minute.