Telecaller

A new Telecaller role is open at Parshant Real EState, Kaulagarh, Dehradun. Salary is up to ₹25,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, CRM tools, Hindi and English and Active listening
• Basic English
• Freshers can apply
• A patient, polite attitude

Salary

Compensation: ₹18,000 – ₹25,000 per month.

What you will do

• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Job details

• Job location: Kaulagarh, Dehradun, Uttarakhand
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time

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