Telecalling Executive

Join Parul University Office as a Telecalling Executive in Chandralok, Lucknow. You can earn up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

Compensation: ₹15,000 – ₹20,000 per month.

Day-to-day work

• You will log every interaction and its outcome in the support system.
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.

Candidate profile

• Open to freshers
• Education: Tenth Pass
• Skills: CRM tools, Hindi and English, Active listening, Complaint handling
• Basic English
• Freshers can apply
• Someone customer-first and polite

Quick facts

• Work location: Chandralok, Lucknow, Uttar Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Parul University Office reviews applications regularly.