Manager

A new Manager role is open at Patel Kothi Ice Cream, Mora Bhagal, Surat. Salary is up to ₹12,000/month. Freshers can apply.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Roles and responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

What you get

The salary for this role is ₹5,000 – ₹12,000 per month.

Who can apply

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Typing speed, Hindi and English and Complaint handling
• Good English
• Freshers can apply
• A polite, patient attitude

Quick facts

• Work location: Mora Bhagal, Surat, Gujarat
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work mode: Work from office

Apply today and take the next step in your career with Patel Kothi Ice Cream.