Telecaller

A new Telecaller role is open at Patio Digital Pvt Ltd, Gudhiyari, Raipur. You can earn up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Complaint handling, Active listening and CRM tools
• Male Only
• No English required
• 1 - 2 Years Experience Compulsory.
• You are customer-first and calm under pressure

Salary

Compensation: ₹10,000 – ₹15,000 per month.

Key responsibilities

Your main tasks will be to:

• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant

Position details

• Job location: Gudhiyari, Raipur, Chhattisgarh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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