Associate - Insurance Voice Process

Pegasus Hr Business Solutions Private Limited has an opening for an Associate - Insurance Voice Process based in Magarpatta, Pune. You can earn up to ₹40,000/month. The team is filling 30 vacancies.

Employer’s description

Handle Customer Calls Professionally, Resolve Queries, And Deliver Excellent Customer Service While Following Quality Standards. Strong English Communication, Listening, And Problem-Solving Skills Are Essential. International Voice Experience Is Mandatory; Uk/Australia Process Experience Is Preferred. Fixed Weekends Off, Transport And Career Growth. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

What you will do

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• You are customer-first and calm under pressure

Pay and perks

Salary: ₹30,000 – ₹40,000 per month, based on skills and experience.

Job details

• Job location: Magarpatta, Pune, Maharashtra
• Job type: Full time
• Work mode: Work from office
• Shift: Monday to Friday
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Pegasus Hr Business Solutions Private Limited.