International Voice Process Agent

Pentashiva Infraventure Pvt. Ltd. is looking for an International Voice Process Agent to join its team in Nirman Vihar, Delhi. You can earn up to ₹35,000/month. There are 2 open positions.

Note from the employer

Confident Professional With Excellent English Communication Skills And The Ability To Deliver Engaging Presentations To International Clients. Skilled In Clearly Explaining Services, Handling Client Questions, And Communicating Professionally With People From Diverse Cultural Backgrounds. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Pay and perks

You will be paid ₹25,000 – ₹35,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and customer-first

Position details

• Job location: Nirman Vihar, Delhi, Delhi
• Work mode: Work from office
• Employment type: Full time
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Pentashiva Infraventure Pvt. Ltd..