Customer Support Representative (Cs...

Perfume and More is hiring a Customer Support Representative (Cs... in Asalpha, Mumbai. Salary is up to ₹18,000/month. No experience? You can still apply.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

Salary

Compensation: ₹13,000 – ₹18,000 per month.

Requirements

• Open to freshers
• 12th Pass or equivalent
• Skills: Complaint handling, CRM tools, Typing speed, Hindi and English
• Basic English
• Freshers can apply
• A polite, patient attitude

What you will do

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Quick facts

• Work location: Asalpha, Mumbai, Maharashtra
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Perfume and More.