Operation Manager

Pgx Media has an opening for an Operation Manager based in Sector 45 - Gurgaon, Delhi. The pay goes up to ₹35,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. If You Know Editing It Will Be A Plus. More Than 2 Years Experience Compulsory. | Basic Excel | Skills Needed : Email

What we are looking for

• At least 2 years of relevant experience
• Education: 12th Pass
• Comfortable with Basic Excel, Email
• Basic English
• More Than 2 Years Experience Compulsory.
• Basic Excel
• Skills Needed: Email

What you will do

In this role, you will:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Compensation

Compensation: ₹20,000 – ₹35,000 per month.

Quick facts

• Location: Sector 45 - Gurgaon, Delhi, Delhi
• Vacancies: 1
• Interview: 10:00 AM - 5:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Pgx Media reviews applications regularly.