Telecaller

Start your next role as a Telecaller with Phagumal Rattan Chand Jewellers in Anand Nagar, Jammu. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Hindi and English, CRM tools, Typing speed, Active listening
• Basic English
• Freshers can apply
• You are polite and calm under pressure

What you get

Compensation: ₹10,000 – ₹15,000 per month.

Job details

• Work location: Anand Nagar, Jammu, Jammu and Kashmir
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1

Ready to start? Upload your resume and apply to Phagumal Rattan Chand Jewellers today.