Team Leader

A new Team Leader role is open at Phoenix Assurance Private Limited, Shyamal, Ahmedabad. You can earn up to ₹35,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: English, Gujarati, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• A calm under pressure, polite attitude

Salary

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

Quick facts

• Job location: Shyamal, Ahmedabad, Gujarat
• Work mode: Office-based
• Vacancies: 1
• Job type: Full time
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Phoenix Assurance Private Limited.