Customer Support Officer

Looking for a Customer Support Officer role in Jadavpur, Kolkata? Phoenix Consultancy Services is hiring now. There are 2 open positions. Freshers can apply. You can earn up to ₹12,000/month.

Employer’s description

Handle Support Functions Like Data Entry, Record Management, And Report Preparation. Ensure Efficient Documentation And Maintain Workflow Accuracy. Assist Front-Line Teams By Managing Behind-The-Scenes Operations. Basic Excel, Internet Surfing, MS Word | Skills Needed : Email, Computer

Day-to-day work

As a Customer Support Officer, your work will include:

• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.

Salary

You will be paid ₹10,000 – ₹12,000 per month.

Who can apply

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: Basic Excel, Computer, Email, Internet Surfing, Ms Word
• Female Only
• Basic English
• Freshers can apply
• Basic Excel, Internet Surfing, MS Word
• Skills Needed: Email, Computer
• A patient, polite attitude

Job at a glance

• Location: Jadavpur, Kolkata, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 2
• Work type: Work from office
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday

Apply today and take the next step in your career with Phoenix Consultancy Services.