Telecaller

Phoenix Group is hiring a Telecaller in College Road, Nashik. Salary is up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

You will be paid ₹8,000 – ₹12,000 per month.

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Active listening, Typing speed and CRM tools
• Basic English
• Freshers can apply
• Someone polite and patient

Your responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Position details

• Work location: College Road, Nashik, Maharashtra
• Job type: Full time
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

Ready to start? Upload your resume and apply to Phoenix Group today.