Telecaller

A new Telecaller role is open at Phoenix Sinmart, Peer Mucchalla, Chandigarh. No experience? You can still apply. The team is filling 3 vacancies. Salary is up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: Complaint handling, Active listening, CRM tools, Hindi and English
• Basic English
• Freshers can apply
• Someone calm under pressure and polite

What you will do

Here is what a typical day looks like:

• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Peer Mucchalla, Chandigarh, Chandigarh
• Work type: Work from office
• Vacancies: 3
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Phoenix Sinmart reviews applications regularly.