Phonepe Customer Support Executive ...

Looking for a Phonepe Customer Support Executive ... role in Sector 20 - Gurgaon, Delhi? Phonepe is hiring now. Great for first-time job seekers. 20 candidates will be hired for this role. The pay goes up to ₹29,400/month.

Note from the employer

Escalate Queries: Route Complex Technical Issues Or High-Level Grievances To The Appropriate Internal Departments.Collect Feedback: Gather Customer Satisfaction Notes And Suggest Workflow Improvements To Management. Languages : Malayalam, Tamil, Telugu, Bengali, Kannada, English

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Skills: Bengali, English, Kannada, Malayalam, Tamil, Telugu
• Good English
• Freshers can apply
• Languages: Malayalam, Tamil, Telugu, Bengali, Kannada, English
• A customer-first, calm under pressure attitude

Pay and perks

Compensation: ₹17,500 – ₹29,400 per month.

Your responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Job details

• Work location: Sector 20 - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 20
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Phonepe.