Phonepe Inbound Outbound Bpo Custom...

Phonepe is hiring a Phonepe Inbound Outbound Bpo Custom... in Sector 20 - Gurgaon, Delhi. Salary is up to ₹30,000/month. 30 candidates will be hired for this role.

Note from the employer

Ensure Customer Satisfaction By Addressing Inquiries, Resolving Complaints, And Providing Technical Or Product Assistance Across Multiple Communication Channels (Calls, Email, Chat, And Social Media) To Guarantee A Smooth Brand Experience. Languages : English, Punjabi, Marathi, Gujarati, Malayalam, Tamil, Telugu, Bengali, Kannada, English

Key responsibilities

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, English, Gujarati, Kannada, Malayalam, Marathi, Punjabi and Tamil
• Good English
• Freshers can apply
• Languages: English, Punjabi, Marathi, Gujarati, Malayalam, Tamil, Telugu, Bengali, Kannada, English

Salary

The salary for this role is ₹18,000 – ₹30,000 per month.

Job at a glance

• Job location: Sector 20 - Gurgaon, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 30
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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