Phonepe Inbound Outbound Bpo Custom...

Start your next role as a Phonepe Inbound Outbound Bpo Custom... with Phonepe in Sector 17 - Gurgaon, Delhi. The pay goes up to ₹30,000/month. The team is filling 30 vacancies. No experience? You can still apply.

Employer’s description

Issue Resolution: Troubleshoot And Resolve Customer Complaints Efficiently While Maintaining High Standards Of Professionalism.Multichannel Support: Address Inquiries And Provide Technical Or Service-Related Assistance Across Various Digital Touchpoints (Email, Live Chat, Or Phone). Languages : Gujarati, Punjabi, Marathi, Malayalam, Tamil, Telugu, Bengali, Kannada, English

Pay and perks

The salary for this role is ₹20,000 – ₹30,000 per month.

Key responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: Bengali, English, Gujarati, Kannada, Malayalam, Marathi, Punjabi, Tamil
• Good English
• Freshers can apply
• Languages: Gujarati, Punjabi, Marathi, Malayalam, Tamil, Telugu, Bengali, Kannada, English
• Someone calm under pressure and polite

Position details

• Work location: Sector 17 - Gurgaon, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Ready to start? Upload your resume and apply to Phonepe today.