Customer Support Engineer

Picnic Icecreams wants to bring on a Customer Support Engineer for its Kokar, Ranchi team. You can earn up to ₹13,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Pay and perks

The salary for this role is ₹10,000 – ₹13,000 per month.

Who can apply

• 1–2 years of relevant experience
• Below 10th or equivalent
• Good knowledge of Active listening, Hindi and English, Complaint handling and CRM tools
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, polite attitude

Roles and responsibilities

As a Customer Support Engineer, your work will include:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Quick facts

• Job location: Kokar, Ranchi, Jharkhand
• Employment type: Full time
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based

Ready to start? Upload your resume and apply to Picnic Icecreams today.