Telecalling & Back Office Executive

Pioneer Cars wants to bring on a Telecalling & Back Office Executive for its South Bopal, Ahmedabad team. The pay goes up to ₹23,000/month.

Employer’s description

Key Responsibilities:Handle Incoming Online Leads From Digital Campaigns And Platforms.Conduct Telecalling Follow-Ups With Residential And Industrial Prospects.Maintain Structured Lead Tracking And Reporting In Excel Sheets And Crm Tools.Coordinate With Field Sales Teams For Appointments And Customer Updates.Prepare And Manage Proposals,. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : English, Gujarati, Hindi

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: English, Gujarati, Hindi, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: English, Gujarati, Hindi

What the job involves

• You will identify upsell opportunities where relevant.
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.

What you get

You will be paid ₹18,000 – ₹23,000 per month.

Position details

• Location: South Bopal, Ahmedabad, Gujarat
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Shift: 10 AM - 7 PM | Monday to Saturday

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