Educational Counsellor

A new Educational Counsellor role is open at Pivotal Infrastructure Private Limited, Sector 2 - Faridabad, Delhi. You can earn up to ₹48,000/month. There are 3 open positions.

Employer’s description

Convert Education Leads Into Final Admission, Counseling Related To Bachelor Courses. More Than 2 Years Experience Compulsory. | Type : Domestic, Sales, Inbound

Requirements

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Domestic, Inbound and Sales
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Domestic, Sales, Inbound

Salary

Compensation: ₹38,000 – ₹48,000 per month.

Roles and responsibilities

• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Position details

• Location: Sector 2 - Faridabad, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 3
• Work type: Work from office
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Pivotal Infrastructure Private Limited.