Tele Caller

Pivotal Management is looking for a Tele Caller to join its team in Agra. There are 30 open positions. Salary is up to ₹8,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

You will be paid ₹6,500 – ₹8,000 per month.

Who can apply

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Active listening, Hindi and English, Verbal communication and CRM tools
• Basic English
• Freshers can apply
• Someone polite and calm under pressure

Day-to-day work

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.

Job at a glance

• Job location: Agra, Uttar Pradesh
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based

Ready to start? Upload your resume and apply to Pivotal Management today.