Ecommerce Account Manager

Join PLa as an Ecommerce Account Manager in Uttran, Surat. There are 2 open positions. Salary is up to ₹20,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Basic Excel | Skills Needed : Computer

Pay and perks

You will be paid ₹15,000 – ₹20,000 per month.

Requirements

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Basic Excel and Computer
• Female Only
• Basic English
• Freshers can apply
• Basic Excel
• Skills Needed: Computer
• Someone patient and calm under pressure

Day-to-day work

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Uttran, Surat, Gujarat
• Work type: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9AM - 6PM | Monday to Saturday
• Vacancies: 2

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